Your role as a student worker
If you're hired and you accept a position on campus, you are responsible for:
- Submitting your I9, background check, W4, IT-2104, and other necessary paperwork to Human Resources. You cannot begin working until you do so. Career Services can help you if you have any questions.
- Setting a start date and work schedule with your supervisor.
- Completing required trainings by your supervisor to learn your specific job.
- Completing required JCC trainings within the first 30 days of employment. These include:
- NYS Sexual Harassment
- JCC Sexual Harassment Policy (read only)
- JCC Consensual Relationship Policy (read only)
- Email and Messaging Safety
- Password Security Basics
- Taking a 30 minute lunch break if you are scheduled to work for six or more hours in a single day. This lunch break must be reflected on your timesheet.
- Submitting your bi-weekly timesheet in Banner according to the payroll schedule. Paychecks are issued biweekly. All payroll dates, submission times, and approval deadlines are noted in Banner for each payroll period. If you fail to submit your timesheet in Banner on time, there may be a delay in when you receive your pay for that pay period. Contact your supervisor if you have questions.
When to contact Career Services:
Please contact Career Services if you have questions about any of the following:
- Using Handshake to find and apply to on campus jobs
- Writing a resume and/or to prepare for your interview
- Filling out new hire paperwork
- Registering for and attending a New Student Worker Orientation during your first month of employment
- Using the J. Hawk Career Closet to obtain professional clothing for your on-campus job
When to contact Human Resources:
- Turning in documentation to be verified as part of the federal I-9 form
- Assistance with completing required JCC trainings
When to contact your supervisor:
- Setting a start date and creating or modifying your work schedule
- Communicating changes in your availability to work for a particular day or overall work schedule
- If you are having trouble submitting your timesheet in Banner, or you did not submit your timesheet in Banner
- Leaving your position and ending your employment within the office
Student worker performance expectations
As a student worker, you can expect to work in a supportive, friendly environment. You are also expected to contribute to a positive work environment and always represent JCC in a positive manner. This means you are responsible for:
Attendance
You will work directly with your supervisor to determine the days and times you will work each week. Per JCC policy, you may only work up to 15 hours per week on campus, even if you have more than one on-campus job. It is your responsibility to work with all of your on-campus supervisors to work out a schedule that does not exceed 15 hours per week.
- Come to work when you are scheduled. Once your schedule is determined, staff within the department are relying on you to be at work when you are supposed to be.
- If you need to adjust your shift for a specific day/time, or if you cannot make your shift, you are expected to call or email your supervisor with as much notice as possible.
- If you decide you’d like to leave your position at any time, a written, two-week notice provided to your supervisor is strongly recommended. Positively handling the way in which you quit your job may contribute to a positive reference for you and leave the possibility open to reapply in the future.
Dress code
While at work, you represent JCC and may interact with fellow students, alumni, faculty, staff, community members, employers, and others. While you are working, the dress code should be business casual at a minimum, but please ask your supervisor if you have questions.
- Unless otherwise specified by the department for which you work, clean jeans in good repair without excessive ripping are generally acceptable.
- Casual clothing such as pajamas, slippers, yoga pants, and similar attire are not allowed while you are at work representing JCC.
- Clothing should not be too baggy, too tight, too revealing, or see-through.
If you are in need of clothing for work, visit the J. Hawk Career Closet in COCE (near the health center). All students can shop the closet to build their professional wardrobes, for free!
Professional communication
- Positive attitude: Your attitude is the way in which you view things and communicate your mood to others. Whether you interact with others in person, over Zoom, or via phone, people will be affected by your attitude.
- Verbal and non-verbal communication: Be aware of what you say, how you say it (your tone of voice), and non-verbal cues such as body language, facial expressions, and posture. All of these factors can affect the way in which a message is received. Inappropriate verbal and nonverbal communication can include swearing, rolling your eyes, texting in front of students/supervisors, scowling, etc. and it should not occur in the workplace.
- Written communication: Make sure you send emails to the correct person, and do not include personal or sensitive information such as social security numbers. Be aware of the tone in your email (how you say something) - often, it’s very hard to convey tone over email, so pay particular attention to being respectful and clear. Know that everything sent via email is always retrievable, even if you delete it. You should assume that everything you send is a public communication and not private or only for the recipient to see. Do not put anything in writing that you would not want to be shared publicly.
- Phone communication: If answering the phones, you are representing JCC and should always be professional. Answer the phone “with a smile” so that your voice sounds professional. Your supervisor will train you on the phone system. Know when and how to take a message, and when to get a supervisor immediately (e.g., if the customer is swearing at you).
Confidentiality
Confidentiality is extremely important while working on campus. Depending on the position in which you are working, you may be aware of sensitive situations or information and you are expected to maintain confidentiality at all times:
- Do not discuss work matters outside of work or with unauthorized third parties.
- Do not disclose confidential information about students to anyone, including their family members, in person or by phone. This is a violation of FERPA (Family Educational Rights and Privacy Act).
- Do not repeat comments or information you overhear between staff members and/or other students.
- Be aware of your surroundings - what you’re talking about and who can overhear you.
General conduct at work
- Respect others: As a JCC student employee, you are being trusted to represent yourself and JCC in a positive manner. It is the policy of JCC that no discrimination against or harassment of individuals will occur on any of its campuses, programs or activities. You are expected to work with a diverse population and treat all individuals with whom you interact fairly and facilitate a welcoming and inclusive environment for all. This includes interacting with students, supervisors, and co-workers.
- Work while at work: While there may be occasional downtime in which you may be permitted to study or work on homework, your first priority at work should be working and contributing to the needs of the department. Your supervisor will help you determine tasks to work on each day and when it may or may not be appropriate to use downtime to study.
- JCC property: You may at times be responsible for JCC property, such as keys, laptops, etc. Keep in mind that these are not yours - they are JCC’s, and should be cared for and not damaged or lost.
- Outside distractions: Visitors and/or personal phone calls/texting should be kept at a minimum while at work, to allow you to focus on work.